# Complaints procedure

URL: https://posthousedental.co.uk/complaints-procedure/

If you are unhappy with any part of your care, please tell us so we can put it right. Speak to any member of the team, call [01932 731207](tel:+441932731207), email <info@posthousedental.co.uk> or write to Pritam Padham, our Practice Manager, at the practice.

We will acknowledge your complaint within 3 working days and aim to send you a full written response within 10 working days. Raising a concern will not affect your care.

## If you are not satisfied with our response

- NHS treatment: contact NHS Surrey and Sussex Integrated Care Board by email at <syheartlandsicb.complaints@nhs.net>, on 0300 561 2500 or by post at Block C, 1st Floor, Dukes Court, Woking GU21 5BH. After that you can contact the [Parliamentary and Health Service Ombudsman](https://www.ombudsman.org.uk) on 0345 015 4033.
- Private treatment: contact the [Dental Complaints Service](https://dentalcomplaints.org.uk) on 020 8253 0800.
