Complaints procedure
How to raise a concern and what happens next.
If you are unhappy with any part of your care, please tell us so we can put it right. Speak to any member of the team, call 01932 731207, email info@posthousedental.co.uk or write to Pritam Padham, our Practice Manager, at the practice.
We will acknowledge your complaint within 3 working days and aim to send you a full written response within 10 working days. Raising a concern will not affect your care.
If you are not satisfied with our response
- NHS treatment: contact NHS Surrey and Sussex Integrated Care Board by email at syheartlandsicb.complaints@nhs.net, on 0300 561 2500 or by post at Block C, 1st Floor, Dukes Court, Woking GU21 5BH. After that you can contact the Parliamentary and Health Service Ombudsman on 0345 015 4033.
- Private treatment: contact the Dental Complaints Service on 020 8253 0800.