Privacy notice
How Post House Dental collects, uses and protects your personal information.
Who we are
Post House Dental Limited (company number 13602255), The Old Post House, 91 Heath Road, Weybridge KT13 8TS, is the data controller for your personal information. Our data protection lead is Pritam Padham, Practice Manager: contact them at info@posthousedental.co.uk or on 01932 731207.
What we collect
- Patients: your name, contact details, date of birth, medical and dental history, x-rays, photographs, scans, treatment records and payment details.
- Website enquiries: the name, phone number, email address and message you send us through a form. We also record the page you came from.
- Website use: cookies, only with your consent. See our cookie policy.
Why we use it
- To provide your dental care. Health information is special category data, which we use to provide health care (UK GDPR Articles 6(1)(e) and 9(2)(h) for NHS care; 6(1)(b) and 9(2)(h) for private care).
- To meet our legal duties, such as keeping clinical records and NHS reporting.
- To reply to your enquiry and arrange appointments.
- To send appointment reminders. We only send marketing with your consent.
Who we share it with
Only when needed for your care or required by law. This may include the NHS, dentists or specialists we refer you to, dental laboratories, our payment provider, our practice management and online booking software (Software of Excellence) our membership plan provider (Interbacs) if you join and our website chat provider (Quriobot) if you use the chat. All of them must keep your information secure. We never sell your information.
How long we keep it
Dental records are kept in line with NHS guidance: 11 years for adults, and for children until their 25th birthday or for 11 years if that is longer. Website enquiries that do not lead to an appointment are deleted after 2 years.
Your rights
You can ask to see or correct your information and to restrict or object to how we use it. In some cases you can also have it deleted or transferred. Contact us using the details above and we will respond within one month.
Complaints
If you are unhappy with how we use your information, please contact us first. You can also complain to the Information Commissioner's Office on 0303 123 1113.
Last updated: 1 November 2026